Janice began her career with the association in 1999 serving in an administrative support role. Over the years she has directed or consulted on all operations activities. In 2008, she was included as one of the 50 most influential people in the glass industry by USGlass magazine. Since 2018, she oversees the full organization with specific focus on strategic planning, financial management, operational efficiency, systems capabilities, program development and customer needs assessment.

Samantha's primary focus is recruitment, on-boarding and retention of corporate members and product certification program customers. She will also participate in the annual renewal process for these services and will help coordinate some of the executive-level projects.

Melissa began her career with the association in 2009. She manages the development of the annual budget process, oversees the annual audit of the association and approves cash flow and general ledgers. She also prepares financial reports for each department and those submitted to the Finance Committee and the Board of Directors. She is responsible for processing payroll, the monthly financial close and cash forecasting.

Amber is responsible for reviewing and posting cash receipts, creating bank entries and publication orders, monitoring accounts receivables and sending collection notices. She also enters accounts payable invoices, assists with month end bank reconciliations and the annual audit, and responds to customer service emails. Amber has worked in an accounting compacity since 2016 and she has previous experience in purchasing and customer service.

Dawn began her career with the association in 2020. Her responsibilities include maintaining the database for all members and prospects, processing all Corporate and Professional/Technical Consultant memberships and their yearly renewals. Dawn has 11 years of experience in member services at the American Veterinary Medical Association.

Cassandra's primary responsibilities include personnel and benefits management, office operations and IT management. She previously served as a People Experience Team Leader and Office Manager. Cassandra has a strong passion for people operations and organizational development. She has extensive experience in the social services nonprofit industry. Cassandra holds an MS in Management & Organizational Behavior from Benedictine University (2018) and is SHRM-CP Certified.

Casey's primary role is to support the Human Resource Manager. She also assists in maintaining office equipment and supplies as well as customer service inquires. Casey joined the association in 2021 and she has worked in a customer service capacity since 2011. Casey earned her BA in Human Resource Management from the University of Wisconsin, Milwaukee.

Angela began her career with the association in 2004 and has worked in varying roles within the Marketing Department. Currently, she serves as the Marketing and Communications Director, developing and recommending marketing objectives, strategies and tactics. These responsibilities include oversight of digital communications, promotional efforts, market research, website development and industry events. Follow her on Twitter @AngelaDDickson.

Lori's primary functions include website development and maintenance, managing online services, and serving as the lead in managing the development of the association's membership database. She also works on council marketing-related projects and provides creative support using Photoshop and other image and video editing tools. Lori joined the organization in 2005 and in 2007 she moved into the Marketing Department. Previously, she worked for a magazine publisher as the Marketing Promotions Manager developing in-house ad copy. Lori has extensive experience working in a marketing and promotional development capacity.

Meryl produces national and regional newsletters, writes editorial content and helps lead the association’s social media outreach, including the Socially Speaking blog. She has extensive professional communications experience in both journalism and public relations.

Kaydeen has worked for the association since 2003. She oversees all education initiatives. Kaydeen is responsible for the execution of all webinars and professional certification programs, including FenestrationMasters^® and InstallationMasters^®.

Starting his career with the organization in 2022, Bobby main focus is the FenestrationMasters^® and Fundamentals of Fenestration programs where he assists with enrollment, test coordination, and certificate distribution while also supporting all other aspects of the education department.

Maria began her career with the association in 2022. Her main responsibilities consist of assisting in the coordinating and processing of the InstallationMasters^® Program classes. This includes the Combined, Replacement and New Construction programs.

Shanice began her career with the organization in 2022. She provides administrative support to the Education and Marketing departments including staff liaison support. Additionally, Shanice provides support for logo licensing and trade show arrangements.

Florica is a Certified Event Planner (CEP). Since 2006, she has worked together with the Meetings team to achieve successful events for the association. Florica loves to bring people together and tackles challenges with positive energy. Her experience and creativity allow her to design, produce, execute and mindfully develop the framework for optimal event success. She treats members like her own family and loves bringing the national and regional events to life.

Kate's current responsibilities include preparing and coordinating content for FGIA event announcements, monitoring and assessing feedback and effectiveness of events to enhance future events, providing on-site coordination and support at all events for the association. She also coordinates on-site registration and a/v set up. Prior to FGIA, Kate began her career with IGMA in 2014 as IGMA Administrative & Certification Coordinator. She earned a BA in Psychology from Carleton University in Ottawa, ON.

Kathy leads FGIA’s U.S. technical operations team, responsible for development of FGIA’s regulatory and legislative advocacy, building codes positions, fenestration certification programs, standards and publication creation and more on behalf of FGIA members. She designed her own home to ENERGY STAR^® guidelines, and led renovation of her family’s farm after it was struck twice by severe storms. A longtime window safety and energy efficiency educator, she’s a versatile leader, negotiator and communicator. Connect with her on Twitter @KathyKrafka and LinkedIn.

Aaron joined the association in 2021 and is responsible for conducting and developing FGIA’s professional education programs. He began his career in 2007 as a technical representative for an aluminum framing systems manufacturer and represented a major fenestration producer, where he was focused on the specification and sale of fenestration systems for monumental commercial construction projects. He has also worked for a multi-divisional specialty sub-contractor.

Tamara is the primary facilitator of all committees and task groups, maintaining their details in the association’s database. She prepares all conference meeting agendas, meeting block presentations and publishes minutes for meetings and conference calls. As liaison for several technical groups, she guides members to achieve their groups’ scopes. Tamara earned her Master of Business Administration.

Mary began her career with the association in 2019. She provides administrative and liaison support to the Technical Director and Technical Standards Specialist, notably assisting the team with committee and task group meetings, the AAMA Product Certification Program and customer service. Mary held various roles in marketing and customer service within the telecommunications, publishing and healthcare industries prior to joining the organization.

Rich began his career with the association in 2012. He oversees the development of fenestration standards and provides representation at other industry organizations' meetings to help keep our members informed.

Glenn began his career with the association in 2018. He has extensive experience in the fenestration industry dating back to 1992. Glenn is a liaison for many councils, committees and study/work/task groups guiding them in the completion of the scope of each group.

Julia has worked for the association since 2015. She assists with document development, administering ballots and publishing documents. She also manages documents in the FGIA online store and the Fenestration and Glazing Virtual Library (FGVL).

Jason began his career in testing fenestration products both in the laboratory and in the field. He then continued this work by running the testing and certification program for a major window and door manufacturer as well as managing their in-house testing facilities. In his current role at FGIA, Jason manages the AAMA product certification, component verification and laboratory accreditation programs used by FGIA members and licensees to bring quality fenestration products to market.

Amy oversees the FGIA Canadian standards and regulatory building and energy codes, as well as the IGMAC Certification Program for Insulating Glass Units. She has more than 20 years of industry experience in glass and IG manufacturing, and in both residential and commercial window manufacturing.