Janice began her career with the association in 1999 serving in an administrative support role. Over the years she has directed or consulted on all operations activities. In 2008, she was included as one of the 50 most influential people in the glass industry by USGlass magazine. Since 2018, she oversees the full organization with specific focus on strategic planning, financial management, operational efficiency, systems capabilities, program development and customer needs assessment.

Karen manages the development of the annual budget process, oversees the annual audit of the association, as well as audits of outside program administrators, and approves cash flow and general ledgers. She also prepares financial reports for each department and those submitted to the Finance Committee and the Board of Directors. In addition to accounting-related responsibilities, Karen is manages all HR-related activities of the association.

Melissa began her career with the association in 2009. She is responsible for processing payroll, the monthly financial close and cash forecasting. Melissa works with the association management team to develop and maintain the annual budget and she facilitates the financial audit each year.

Before becoming a full-time staff member in 2019, Samantha began her career with the association as an intern. She supports the Accounting Department, assists with office equipment maintenance and maintains office supplies.

Dawn began her career with the association in 2020. Her responsibilities include maintaining the database for all members and prospects, processing all Corporate and Professional/Technical Consultant memberships and their yearly renewals. Dawn has 11 years of experience in member services at the American Veterinary Medical Association.

Angela began her career with the association in 2004 and has worked in varying roles within the Marketing Department. Currently, she serves as the Marketing and Communications Director, developing and recommending marketing objectives, strategies and tactics. These responsibilities include oversight of digital communications, promotional efforts, market research, website development and industry events. Follow her on Twitter @AngelaDDickson.

Lori's primary function is website development and maintenance. She also works on council marketing-related projects and provides creative support using Photoshop and other image and video editing tools. Lori joined the organization in 2005 and in 2007 she moved into the Marketing Department. Previously, she worked for a magazine publisher as the Marketing Promotions Manager developing in-house ad copy. Lori has extensive experience working in a marketing and promotional development capacity.

Meryl produces national and regional newsletters, writes editorial content and helps lead the association’s social media outreach, including the Socially Speaking blog. She has extensive professional communications experience in both journalism and public relations.

Kaydeen has worked for the association since 2003. She oversees all education initiatives. Kaydeen is responsible for the execution of all webinars and professional certification programs, including FenestrationMasters^® and InstallationMasters^®.

Michelle runs the day-to-day operations and coordinates updates and improvements for all education programs – FenestrationMasters^®, InstallationMasters^®, Fundamentals of Fenestration, the Continuing Education Licensing Program (CELP) and the monthly webinar series. Prior to joining the association in 2015, she worked for an international marketing organization as a content writer.

Stephanie has been with the association since February 2020. She is responsible for creating, preparing for and tracking InstallationMasters® class events. Stephanie serves as a link between the instructors and candidates as the customer service point of contact. She also prepares the professional certifications for the class participants and ships all educational materials. Her previous experience includes more than three years in an office assistant role.

Florence began her career with the association more than 30 years ago. She oversees the execution of all national and regional events throughout the year.

Florica is a Certified Event Planner (CEP). Since 2006, she has worked together with the Meetings team to achieve successful events for the association. Florica loves to bring people together and tackles challenges with positive energy. Her experience and creativity allow her to design, produce, execute and mindfully develop the framework for optimal event success. She treats members like her own family and loves bringing the national and regional events to life.

Alexa began her career with the association in 2019. She assists in the preparation for national conferences and regional meetings. Her responsibilities include processing registrations, broadcasting announcements and reminders of upcoming events, and attending national conferences to provide on-site support. Alexa earned her BA in Psychology from Roosevelt University in 2018 and previously worked as a Development Intern at the Auditorium Theatre in Chicago, IL.

Steven oversees the standards, product certification and codes and regulatory affairs aspects of the association. His background is a tapestry of architectural firm work, modular design, as well as residential and commercial fenestration experience. Steven also spent three years teaching as an adjunct professor. He is experienced in managing technical teams, including employee development, operational strategy and financial management. Follow him on Twitter @saffell_steven.

An accredited public relations professional (APR), Kathy leads the association’s building codes and regulatory affairs teams. She designed her home to ENERGY STAR^® guidelines, guided her family farm’s renovation after it was struck by a tornado, and led window and door installation on many home improvement television shows. A window safety educator and versatile communicator, follow her on Twitter @KathyKrafka and LinkedIn.

Tamara is the primary facilitator of all committees and task groups, maintaining their details in the association’s database. She prepares all conference meeting agendas, meeting block presentations and publishes minutes for meetings and conference calls. As liaison for several technical groups, she guides members to achieve their groups’ scopes. Tamara earned her Master of Business Administration.

Mary began her career with the association in 2019. She provides administrative and liaison support to the Technical Director and Technical Standards Specialist, notably assisting the team with committee and task group meetings, the AAMA Product Certification Program and customer service. Mary held various roles in marketing and customer service within the telecommunications, publishing and healthcare industries prior to joining the organization.

Rich began his career with the association in 2012. He oversees the development of AAMA standards and provides representation at other industry organizations' meetings to help keep our members informed.

Glenn began his career with the association in 2018. He has extensive experience in the fenestration industry dating back to 1992. Glenn is a liaison for many councils, committees and study/work/task groups guiding them in the completion of the scope of each group.

Julia has worked for the association since 2015. She is responsible for document development, including ballots and publishing. She is a liaison for several groups and assists as needed as liaison support. Julia also manages documents in the online store and AAMA Virtual Library.

Prior to FGIA, Margaret Webb was the Executive Director of the Insulating Glass Manufacturers Alliance and the ISO Management Representative for IGMA’s ISO 9001:2015 quality management system. She has been involved in building materials construction sector since 1989.

Jason started his career with the association in 2014. He oversees all aspects of all AAMA Certification programs.

Samantha is the primary facilitator of all the association’s certification related documents and is responsible for the record keeping and maintenance for these programs. She is the go-to-contact for all AAMA Certification Program questions or concerns and provides immediate assistance to all certification participant inquiries.