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At the Annual Conference of the American Society of Association Executives (ASAE) held earlier this month, I attended an interesting session on customer experience, or CX. The overarching theme was about making decisions that benefit customers, employees and the bottom line. Customer experience professionals believe customers form their opinions by...

2024 has already been a busy season for wildfires in the United States, particularly on the West Coast. But, while you might think they are limited to only Western regions of the United States or rural areas, think again. Wildfires can and increasingly do occur virtually anywhere. And contrary to...

If your company will be represented at the upcoming FGIA Fall Conference, you should know about some extra ways you can get your name out before, during and after the event. The FGIA Events team does a great job of opening opportunities for sponsorship and next-level involvement, and the FGIA...